Research and Analytics
In today’s hyper-connected digital universe, businesses, consumers and devices have turned into data factories, churning out reams of unmanageable data every minute with call center services and its subsidiaries. The number of internet users has skyrocketed in recent times - a whopping increase of over 83% in just five years!
In fact, the following happens on the internet every minute:
- Over 3.5 billion searches are conducted on Google
- Over 100 million messages are sent through SMS and in-app messages
- 300 hours of video get uploaded on the YouTube
- More than 187 million E-mails are sent and tons of enquiries are sorted with AI-based applications such as chatbot
Enveloped within this data trove are staggering insights that can trigger explosive growth and catapult businesses to inconceivable heights. In the absence of a mentor guiding their path, enterprises may fail to cash in on the potential of this data - and that’s where we pitch in with our research experts and call centeroutsourcing services.
We offer premium data analytics services in an array of business verticals including:
Business Analytics
Establishments across the planet are under tremendous pressure to acquire new business, optimize the cost of operations and enhance market share in order to deliver sustainable long-term profits.
Our business analytics solutions address such concerns by offering actionable insights in real-time and help in both strategic and tactical decision-making. We thoroughly analyze the past data to predict future results and also prescribe the best possible course of action.
Customer Analytics
Decision-makers often fail to grasp the needs of their customers fully; this results in a high attrition rate and diminishing market share. Our modernistic solutions help enterprises gain a precise understanding of their customer base including their ever-changing demands and expectations, eventually leading to enhanced customer acquisition, retention, loyalty and lifetime value. We help enterprises devise an integrated customer strategy to take customer experience to an altogether different level.
Marketing Analytics
With the advent of high-speed internet and social media, the roles of marketing personnel have undergone a monumental change. Today’s fickle market dynamics mandates marketing managers to be more agile and responsive. Our modernistic solutions help organizations leverage historical, real-time and user-generated social media data to design strategies that optimize their marketing efforts and augment ROI.
Supply Chain Analytics
Wider geographic coverage, curtailed product life cycle, enhanced customer service levels, demand-supply volatility and complex supplier landscapes have put enormous pressure on the supply chain network. Complexities in the supply chain have driven enterprises to trim operational costs and build efficient networks.
