Artificial intelligence helps you automate simple tasks and create better experiences for your customers regardless of Industry, helps improve customer satisfaction.
Regardless of Industry, Artificial Intelligence(AI) chatbots can help organizations improve customer satisfaction by responding to users in an instant, 24/7, and converse naturally on the channel on their choice. It will also help in the automation of customer queries thereby reducing the manual effort of existing customer support staff so they can focus on more complex queries that really matter. A recent study done by Saleforce reveals that 64% of consumers and 80% business buyers expect companies to respond to and interact with them in real time. Also, 70% of consumers who use messaging apps like WhatsApp & Facebook messenger want to contact businesses via messaging apps.
Everything from social media posts and computer backups to mail and proofreading can be automated, freeing up time and saving money.
– Kennedy Oketch
As the adage goes, “time is money.” Every wasted minute that passes by is a lost financial opportunity. That’s not to say that it can be helped all of the time. A lot of tasks around the office need to be done without the prospect of helping your bottom line. The problem is you’ll be paying staff to carry out these activities, when they could be dealing with more pressing matters.
This is where automation can really shine. By scheduling automatic performing of, let’s say, slightly menial exercises, your staff will be free to apply their time to priority duties, giving you more for your money at the same time.
